Warranty Policy
Warranty Policy
Spresso.ae sells specialty brewing equipment and home and commercial espresso machines. Here is how warranty works for the products we sell.
1. Scope of Coverage
All brand-new electric espresso machines, coffee grinders, and smart scales come with a minimum 1-Year Limited Manufacturer Warranty covering internal hardware, motor assembly, heating elements, and factory assembly defects.
2. What Is Not Covered
- Wear and tear parts (silicone group gaskets, portafilter baskets, shower screens).
- Limescale build-up and scale-related blockages due to poor water filtration or negligence in regular descaling.
- Physical drops, impact damage, cosmetic scratches, or liquid spillage onto non-waterproof electrical circuits.
- Modifications, unauthorized repairs, or use with incorrect voltage supply.
- Service and labour charges are not included in the warranty.
3. How to Claim Warranty
To register a warranty service claim, email info@spresso.ae with your order number, serial number, and a short video detailing the fault. You may also bring your machine directly to our service center on Ar Ramlah Street, opposite Al Wahda Bus Station, Al Nahyan, Abu Dhabi, or call +971 2 632 7725.