Refund & Returns
Refund & Returns Policy
We want you to be completely happy with your order. If you need to return something, here's how it works.
1. Accessories and Equipment
You can return accessories and equipment within 7 days of delivery. Items must be unused, unwashed, in their original packaging, and complete with all manuals, accessories and warranty cards.
2. Coffee
Coffee beans and ground coffee can be returned within 1 day of delivery, only if the bag is unopened. For food-safety reasons, opened coffee can't be returned.
3. Items We Can't Accept
- Opened coffee, or coffee returned after 1 day.
- Gift cards and promotional vouchers.
- Items marked as "Final Clearance".
4. How to Start a Return
Email customer@spresso.ae or call the store on +971 2 632 7725 with your order number, and we'll arrange the return.
5. Damaged or Faulty Items
If your parcel arrives damaged, please contact us within 24 hours at customer@spresso.ae or +971 2 632 7725, with photos of the item and the outer box.
6. Refunds
Once we receive and inspect your return at our Abu Dhabi showroom, we'll confirm whether it's approved. Approved refunds go back to your original payment method within 7–14 working days, depending on your bank.