Refund & Returns

Refund & Returns Policy

We want you to be completely satisfied with your coffee brewing journey. If you need to initiate a return or request a refund, please review our terms below.

1. Return Window

You may return eligible products within 7 days from the date of delivery. To qualify for a return, your item must be unused, unwashed, in its original factory packaging, and complete with all manuals, accessories, and warranty cards.

2. Non-Returnable Items

• Specialty Coffee Beans: For food hygiene and quality control standards, whole beans and ground coffee are strictly non-returnable once opened.
• Gift cards and promotional vouchers.
• Items marked as "Final Clearance" or purchased during special liquidation sales.

3. Damaged or Defective Items

If your package arrives visibly damaged, please inspect it in front of the courier and report it to our team immediately at info@spresso.ae or call +971 2 632 7725 within 24 hours with photos of the damaged unit and outer carton.

4. Refunds Process

Once your return is received and inspected at our Abu Dhabi facility, we will notify you of approval or rejection. Approved refunds will be credited back to your original payment card within 7–14 working days depending on your issuing bank.