سياسة الاسترداد

At Spresso Xession General Trading LLC, your satisfaction is our priority. We want you to enjoy your coffee-making experience with confidence. However, if you are not completely satisfied with your purchase, we're here to help with a fair and clear return and refund process, specifically designed for our customers across the United Arab Emirates.
1. How to Request a Return
To initiate a return, you must first contact our customer support team. Returns will not be accepted without prior authorization.
You can reach us via:
📧 Email: info@spresso.ae
📞 Call/WhatsApp: +971 50 3595 222
Our support team will:
  • Verify your order details
  • Guide you on whether your product is eligible for return
  • If approved, arrange for a courier pickup from your location
2. Return Eligibility Criteria
You may request a return within 7 days of receiving your order, provided the following conditions are met:
  • Product must be unused, uninstalled, and in original condition
  • All original packaging, manuals, accessories, and invoices must be included
  • Product should not be damaged, scratched, or show signs of wear
  • Consumable items, such as cleaning products or used filters, are non-returnable
  • For hygiene reasons, opened coffee machines or grinders may not be eligible unless there is a manufacturing defect
Spresso reserves the right to reject any return that does not comply with these conditions.
3. Return Approval & Pickup
Once your return is approved:
  • A courier will be scheduled to pick up the item within 2–3 business days
  • Ensure the product is securely packed before pickup
  • If the courier fails to collect the product due to customer unavailability, an additional pickup fee may apply
4. Product Inspection
After we receive your returned product:
  • Our quality control team will inspect the item’s condition
  • If the product is confirmed to be in resalable and original condition, we will approve the refund
  • If any damage or signs of usage are found, refund may be reduced or denied
5. Refund Process
Once the return is approved:
  • Refund will be processed to the same payment method used during the purchase
  • Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or card provider
We do not offer refunds to alternate accounts or in cash.
6. Items Not Eligible for Return
  • Products returned without authorization from our team
  • Items with missing packaging, accessories, or manuals
  • Any used or damaged item (except where the damage is a manufacturing defect)
  • Clearance or discounted items marked as Final Sale
  • Consumables, cleaning tools, or opened spare parts
7. Damaged or Defective Products
If your product arrives damaged or with a manufacturing defect:
  • Contact our support team within 24 hours of delivery
  • Provide images/videos of the issue and order details
  • We will investigate and offer a replacement, repair, or refund depending on the nature of the issue
8. Cancellations
Orders can only be cancelled before the item is dispatched. Once shipped, the order is subject to the return process above.
9. Our Right to Refuse
Spresso reserves the right to:
  • Deny excessive or unreasonable return requests
  • Refuse returns for products repeatedly returned by the same customer
  • Charge for reverse logistics in cases of non-eligible returns
10. Need Help?
Our customer support is here to help you throughout the process. Please don’t hesitate to reach out:
📧 info@spresso.ae
📞 +971 50 3595 222 (Call or WhatsApp)